WAT - We Are Tech FZ-LLC Privacy Policy

This privacy policy explains how WAT - We Are Tech FZ-LLC collects, uses, stores, and shares personal data when you use this website, create an account, contact us, request a service, or otherwise interact with us.

1. Who we are

WAT - We Are Tech FZ-LLC is the entity responsible for operating this website and the services offered through it. When we say "we", "us", or "our" in this policy, we mean WAT - We Are Tech FZ-LLC.

2. What data we collect

Depending on how you use the website and services, we may collect:

• identity data such as your name and account details;
• contact data such as email address, phone number, company details, and service locations;
• transaction and service data such as requests, quotes, payments, and order history;
• technical and usage data such as IP address, browser information, device type, and website activity;
• communications data such as messages, support requests, and newsletter preferences.

3. How we collect data

We collect personal data when you:

• create or use an account;
• submit forms on the website;
• request collections, repairs, or data destruction services;
• communicate with us by email, phone, chat, or contact form;
• browse the website and interact with its features.

4. How we use data

We use personal data to:

• provide and operate the website and service workflows;
• manage accounts, bookings, requests, quotes, and payments;
• communicate with you about your requests and account;
• improve service quality, platform security, and customer support;
• send operational messages and, where permitted, marketing communications;
• comply with legal, accounting, tax, fraud-prevention, and audit obligations.

5. Legal bases

We process personal data where necessary to perform a contract with you, comply with legal obligations, pursue legitimate business interests, or where you have given consent.

6. Sharing data

We may share personal data with service providers and partners that help us operate the website and deliver services, such as payment providers, repair providers, logistics partners, processors, recyclers, hosting providers, analytics providers, and professional advisers. We may also disclose data where required by law or to protect rights, safety, and security.

7. International transfers

Some service providers or partners may process personal data outside your country. Where that happens, we take reasonable steps to ensure that data is handled with appropriate safeguards and in line with applicable privacy laws.

8. Retention

We keep personal data only for as long as necessary for the purposes described in this policy, including to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal or regulatory requirements.

9. Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure. No internet transmission or storage system can be guaranteed to be completely secure, but we work to protect the data we handle.

10. Your rights

Depending on the laws that apply to you, you may have rights to access, correct, delete, restrict, object to, or transfer certain personal data, and to withdraw consent where processing relies on consent. To exercise these rights, contact us using the details below.

11. Contact details

• Legal entity: WAT - We Are Tech FZ-LLC
• Email: contact@wat.ae
• Phone: +971 52 201 2378
• Postal address: EC-SD-23-11, 8th Floor, Future Forward Business Hub, Parcel A, Mobility District, Expo City Dubai, Expo Road, Dubai - UAE

12. Updates

We may update this privacy policy from time to time to reflect legal, operational, or product changes. The latest version published on this page applies from the date it is posted.